Which of the following statements about total quality management (TQM) is true?
A) TQM was first implemented in the United States in the 1970s.
B) The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs.
C) TQM gives managers total responsibility for achieving quality improvement.
D) With TQM, quality control is assigned to specialized departments.
E) TQM is based on a hierarchical control philosophy.

Question

Quizplus · Accepted Answer

The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs, making statement B accurate. Statements A, C, D, and E are inaccurate. TQM was first implemented in Japan in the 1950s, not in the United States in the 1970s. TQM requires everyone in an organization to take responsibility for quality improvement, not just managers. Quality control is integrated into every aspect of an organization's operations under TQM, rather than assigned to specialized departments. TQM is based on a participatory control philosophy, not a hierarchical control philosophy.

Which of the Following Statements About Total Quality Management (TQM)