In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which component of the balanced scorecard?
A) Customers
B) Learning and growth
C) Financials
D) External business processes
E) Internal business processes

Question

Quizplus · Accepted Answer

The component of the balanced scorecard that focuses on internal business processes is E, so Howard's concerns fall under this category. He is questioning whether these processes add value for customers and shareholders, which is a critical aspect of the balanced scorecard approach.

In the Process of Implementing the Balanced Scorecard Approach at His