Which of the following is not a tactic identified by Egan for responding to clients with empathy?
A) Respond quickly to client communications.
B) Gear your response to the client, but remain yourself.
C) Use short responses.
D) Give yourself time to think.

Question

Quizplus · Accepted Answer

Responding quickly to client communications is not specifically identified by Egan as a tactic for responding with empathy. Egan's tactics focus more on the quality and appropriateness of the response rather than the speed.

Which of the Following Is Not a Tactic Identified by Egan