It is important to define a firm as customer-oriented, even if that firm can't provide the resources required to meet customer needs.

Name: It is important to define a firm as customer-oriented, even if that firm can't provide the resources required to meet customer needs.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

A firm should not define itself as customer-oriented if it cannot meet customer needs, as this could lead to unmet expectations and damage the firm's reputation.

It Is Important to Define a Firm as Customer-Oriented, Even