Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company's CEO. Compared to YZ, Jacob's company has what type of organizational structure?
A) Matrix
B) Virtual
C) Flat
D) Tall
E) Vertical functional

Question

Quizplus · Accepted Answer

Jacob's company has a tall organizational structure because there are multiple levels of management between him and the CEO. In contrast, Rhonda's company has a flatter structure, with fewer levels between her and the CEO. A matrix structure involves employees reporting to multiple managers, a virtual structure involves remote employees and technology as a main means of communication, and a vertical functional structure is a type of tall structure where employees are grouped together based on their function or department.

Jacob, a Customer Service Representative for AB Retailers, Has Seven