The suggestion system in Toyota's kaizen system:
A) effectively turns every worker into a 'knowledge worker'.
B) tends to stifle worker creativity and innovation.
C) effectively turns every worker into a 'cog in the larger bureaucratic machine'.
D) is only suitable for the manufacturing industry.

Question

Quizplus · Accepted Answer

Toyota's employee suggestion system receives approximately one million ideas a year, out of which about 90 per cent are successfully implemented. Toyota has in effect turned every worker intoa 'knowledge worker' through its commitment to kaizen and the creative idea suggestion system.

The Suggestion System in Toyota's Kaizen System