Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:
A) financial indicators.
B) tactical goals.
C) performance dashboards.
D) balanced scoreboards.
E) operational standards.

Question

Quizplus · Accepted Answer

These metrics are collectively known as performance dashboards, which help Sam monitor the company's overall performance and identify areas that require improvement. Financial indicators, tactical goals, balanced scoreboards, and operational standards are all relevant to the management of a company's strategy, but they are not what is being described in this scenario.

Sam Is in Charge of Strategy Control at Lanser's, a Large