Voice of the Customer (VOC)data are largely structured social media posts.

Question

Quizplus · Accepted Answer

Voice of the Customer (VOC) data can come from various sources such as customer surveys, feedback forms, customer interviews and social media posts. While social media posts may provide valuable insights, they are typically unstructured data, which is different from structured data that can be easily analyzed and categorized. Therefore, VOC data is not largely structured social media posts.

Voice of the Customer (VOC)data Are Largely Structured Social Media