Juanita recently purchased a FDX Computer. She needs assistance setting it up and contacts the firm's customer service center, which is located in Bangalore, India. FDX Computer most likely engages in which of the following?
A) business process outsourcing
B) foreign direct investment
C) brownfield strategies
D) B-O-T projects

Question

Quizplus · Accepted Answer

Business process outsourcing (BPO) refers to contracting certain business tasks, such as customer service, to a third-party provider. Since FDX Computer is outsourcing its customer service center to Bangalore, India, it is engaging in business process outsourcing.

Juanita Recently Purchased a FDX Computer