When someone whom the manager wishes to see calls to cancel an appointment, an efficient office professional will
A) discourage the caller from making another appointment.
B) tell the caller you will check with the manager to see if it is okay to cancel.
C) try to persuade the caller to keep the appointment.
D) offer to make another appointment.

Question

Quizplus · Accepted Answer

Offering to make another appointment is the most efficient and professional response, as it ensures that the manager's desire to see the person is eventually fulfilled while accommodating the caller's need to cancel the original appointment.

When Someone Whom the Manager Wishes to See Calls to Cancel