Field testing products in use at customer sites is classified as a prevention activity.
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Q17: A Pareto chart prioritizes the causes of
Q18: Organizations usually sort costs of quality by
Q19: Customer satisfaction is the degree to which
Q20: Wasted time would generally be categorized as
Q21: Redoing customer service is classified as an
Q23: Performance measurement is classified as an appraisal
Q24: Internal failure activities are required to correct
Q25: Engaging in marketing activities to improve a
Q26: The Malcolm Baldrige Quality Award is awarded
Q27: The Deming Prize is awarded to companies
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