A firm pursuing a customer-centric focus would be involved in all of the following except:
A) producing new or improved products
B) utilizing evolving marketing methods
C) focusing on new or changing target markets
D) improving financial efficiencies
E) All of the above are areas in which a customer-centric firm is involved.

Question

Quizplus · Accepted Answer

A customer-centric focus primarily involves tailoring products, marketing methods, and target markets to meet the needs and preferences of customers. Improving financial efficiencies, while important for any business, is not directly related to a customer-centric approach, which is more about enhancing customer satisfaction and engagement.

A Firm Pursuing a Customer-Centric Focus Would Be Involved in All