__________ refers to the total of an organization's knowledge: what its people know, experience, relationships, processes, discoveries, innovations, market presence, and community influence.
A) Intellectual capital
B) Structural capital
C) Customer capital
D) Human capital
E) Organizational capital

Question

Quizplus · Accepted Answer

Intellectual capital encompasses all of an organization's knowledge assets, including the expertise and skills of its people (human capital), its processes and systems (structural capital), and the value derived from its relationships (customer capital), among other elements. It represents the intangible value of an organization's accumulated knowledge.

__________ Refers to the Total of an Organization's Knowledge: What