Bill managers the customer service desk at Sears. At least once or twice every day he must help one of his workers deal with an annoying, unhappy customer. In dealing with the unhappy customer, Bill is performing his
A) liaison role.
B) spokesperson role.
C) negotiator role.
D) monitor role.
E) disturbance handler role.

Question

Quizplus · Accepted Answer

The Answer of Bill managers the customer service desk at Sears. At least once or twice every day he must help one of his workers deal with an annoying, unhappy customer. In dealing with the unhappy customer, Bill is performing his
A) liaison role.
B) spokesperson role.
C) negotiator role.
D) monitor role.
E) disturbance handler role.

Bill Managers the Customer Service Desk at Sears