When the decision situation is one that has occurred in the past and the response is routine, the decision is referred to as a nonprogrammed decision.

Question

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Nonprogrammed decisions are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization. Programmed decisions, in contrast, are routine and repetitive, and involve a definite procedure for handling them so they do not have to be treated each time as if they were new.

When the Decision Situation Is One That Has Occurred in the Past