Many experts argue that the individuals closest to customers and suppliers are best prepared to make most decisions. This would be consistent with which of the following?
A) lateral decision-making
B) horizontal decision-making
C) centralized decision-making
D) decentralized decision-making
E) cross-functional decision-making

Question

Quizplus · Accepted Answer

Decentralized decision-making allows individuals at all levels of the organization, particularly those closest to customers and suppliers, to make decisions. This approach is based on the belief that those individuals have the most relevant information and insight.

Many Experts Argue That the Individuals Closest to Customers and Suppliers