In total quality management terms, the next worker or next department in a process that uses the output of a prior stage is called a/an
A) external customer.
B) staff manager.
C) line manager.
D) internal customer.
E) operations manager.

Question

Quizplus · Accepted Answer

In total quality management, an internal customer is the next worker or department that uses the output from a previous stage in the process.

In Total Quality Management Terms, the Next Worker or Next