Armand Feigenbaum is credited with introducing the concept of total quality control and developing the quality cost categories described in our textbook.

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Armand Feigenbaum introduced the concept of Total Quality Control and is known for developing the concept of the "hidden plant" and the quality cost categories, which emphasize the comprehensive approach to quality as an integral part of the manufacturing process.

Armand Feigenbaum Is Credited with Introducing the Concept of Total