The concept of total quality management:
A) does away with all management hierarchy.
B) delegates quality control to a quality enforcement department.
C) limits design flexibility for greater quality control.
D) accepts higher costs as one of the results of quality control.
E) is described by none of the above.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. It does not eliminate management hierarchy, delegate quality control to a specific department, limit design flexibility, or inherently accept higher costs as part of its philosophy. Instead, TQM involves the entire organization in the pursuit of quality, with strategies that can lead to cost reductions through improvements in efficiency and processes.

The Concept of Total Quality Management