The best way to win customer loyalty is to:
A) set a time expectation that you know you can beat.
B) set time expectations by promising quick service and hoping for the best.
C) emphasize that your company is the industry leader.
D) emphasize that some variables are out of your control.

Question

Quizplus · Accepted Answer

Setting a time expectation that you know you can beat often leads to exceeding customer expectations, which can significantly enhance customer satisfaction and loyalty. This approach ensures reliability and builds trust.

The Best Way to Win Customer Loyalty Is To