Customer dissatisfaction with a firm's phone call handling stems from:
A) inability of employees to use the features of telephone and voice mail systems.
B) shortcomings in treating customers with the highest degree of courtesy.
C) both A and B
D) neither A nor B

Question

Quizplus · Accepted Answer

Customer dissatisfaction with a firm's phone call handling can indeed stem from both the inability of employees to effectively use the features of telephone and voice mail systems (A) and shortcomings in treating customers with the highest degree of courtesy (B). Both factors are crucial in providing satisfactory customer service over the phone.

Customer Dissatisfaction with a Firm's Phone Call Handling Stems From