Informational influence occurs when consumers are skillful at assessing products based on their own observations.
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Q9: The Internet has given birth to a
Q10: Membership refers to when individuals have achieved
Q11: Secondary groups have far less structure and
Q12: Normative influence occurs when individuals refuse to
Q13: Value-expressive influences occur when a need for
Q15: Reference groups affect consumers in essentially the
Q16: We communicate meaning to others when we
Q17: Social comparison depends on people, not advertising
Q18: Conformity is a change in beliefs or
Q19: Compliance occurs when an individual conforms to
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