Service activities are designed to ________.
A) inform potential customers about the products and services the firm has available
B) ensure that the product satisfies the customer after the purchase
C) move the product or service from the firm to the customers
D) transform inputs into the products and services of the firm

Question

Quizplus · Accepted Answer

Service activities are focused on providing customer support and ensuring their satisfaction after the purchase is made. This includes things like installation, training, maintenance, and repair services. While informing customers and moving products are important functions, they are not the primary purpose of service activities. Transforming inputs into products is more closely related to the production process itself.

Service Activities Are Designed to ________