Cameron would like to improve the overall performance for the factory where he works. He has decided to use a balanced scorecard (BSC) so he can take both financial and nonfinancial performance into consideration. Which of the following would be an appropriate objective to implement from the financial perspective?
A) Increase customer retention
B) Increase quality of end product
C) Increase revenue per customer
D) Reduce overtime for assembly line workers

Question

Quizplus · Accepted Answer

This question requires familiarity with balanced scorecards and choosing an appropriate objective for one of the perspectives. Choice C correctly identifies an objective appropriate from the financial perspective for the factory. The other choices contain an objective of one of the other perspectives of the BSC.

Cameron Would Like to Improve the Overall Performance for the Factory