A service blueprint could be described as
A) A specific type of process map
B) A mistake-proofing device.
C) The goal of the service system design matrix.
D) A device used in concurrent engineering.

Question

Quizplus · Accepted Answer

A service blueprint is indeed a specific type of process map that is used to visualize the service process, customer experience, and the service delivery system. This tool helps in understanding and designing the service process by detailing the steps involved, the various touchpoints, and the frontstage and backstage interactions.

A Service Blueprint Could Be Described as