A local bank has been using a level workforce of tellers five days a week, Monday through Friday. The tellers have considerable idle time on Tuesdays through Thursdays, with certain peak periods during the lunch hours and after 4:00 pm each day. On Monday mornings and Friday afternoons all tellers are extremely busy. During these times, customers wait for a significant amount of time in queues and some customers' leave before the service is provided. What options should this local bank consider for aggregate planning to better serve customers? How should the bank manager analyze these options and what data should be collected?

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The Answer of A local bank has been using a level workforce of tellers five days a week, Monday through Friday. The tellers have considerable idle time on Tuesdays through Thursdays, with certain peak periods during the lunch hours and after 4:00 pm each day. On Monday mornings and Friday afternoons all tellers are extremely busy. During these times, customers wait for a significant amount of time in queues and some customers' leave before the service is provided. What options should this local bank consider for aggregate planning to better serve customers? How should the bank manager analyze these options and what data should be collected?

A Local Bank Has Been Using a Level Workforce of Tellers