If a service temporarily met demand that was significantly above its design capacity, we would expect that
A) Conditions would immediately return to normal when demand went back down.
B) Cost per unit was lower than normal because of increased volume.
C) A recovery period would follow and could result in a continued high load on the work force.
D) Service quality would not suffer.

Question

Quizplus · Accepted Answer

When a service temporarily meets demand significantly above its design capacity, it often requires extra effort from the workforce, leading to fatigue or resource depletion. As a result, a recovery period might be necessary, potentially maintaining a high load on the workforce as the system stabilizes and recovers from the overextension.

If a Service Temporarily Met Demand That Was Significantly Above