Jakeel is a new sales representative with Sensations,Inc.He attends a regional sales meeting,followed by a reception.He converses with three new sales people and an hour later forgets their names.This is an example of the following bad listening habit:
A)Faking attention: he pretends to listen but misses the message.
B)Empathetic listening: he is unable to be objective because her emotions are in the way.
C)Stereotyping; the speakers did not meet his standards, so he prejudged them.
D)Failing to observe nonverbal aids: he does not take note of the body language of the sales reps.

Question

Quizplus · Accepted Answer

Jakeel's behavior is an example of faking attention, where he appears to be listening but does not actually retain the information, such as the names of the new salespeople he conversed with.

Jakeel Is a New Sales Representative with Sensations,Inc