Telephone repose time and percentage of defects are considered efficiency indicators.
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Q38: Which of the following is a section
Q39: Planning is the process of formulating goals
Q40: The first step in the planning process
Q41: A strategic plan involves the process of
Q42: Effectiveness indicators measure the goal-related accomplishments of
Q44: The SWOT analysis helps to diagnose a
Q45: Opportunities are elements of the internal environment
Q46: Planning assumptions are boundaries upon which priorities,
Q47: There are two categories of planning assumptions:
Q48: "What is the aging of our trade
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