An activity associated with the customer relationship management process is
A)Identifying and categorizing key customers
B)Managing product and service agreements with customers
C)Designing manufacturing processes to create goods that customers want
D)Designing a distribution network to deliver goods on time
E)Developing cross-functional product teams that include customers and suppliers

Question

Quizplus · Accepted Answer

Customer relationship management involves identifying and categorizing key customers to better understand and meet their needs.

An Activity Associated with the Customer Relationship Management Process Is