Many hotels prefer "associate"as a softer name for "employee,"because it also references the individual's critical role in accomplishing the hotel's mission.
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Q7: TQM (Total Quality Management):
A) Overlooks mistakes made
Q8: When guest and employee meet "eyeball to
Q9: Which hotel chain has won two Malcolm
Q10: The American Hotel & Motel Association (AH&MA)
Q11: Identify one complaint that guests will frequently
Q13: Despite all the fancy amenities available, guests
Q14: Because of the high annual cost of
Q15: The term "soft goods"refers to the furniture
Q16: A 180 thread count, 100 threads in
Q17: A "par"inventory of 5 is recommended for
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