It's quite possible that a "Road-warrior"will arrive at his or her room without ever interacting with a member of the hotel's staff.
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Q13: Q-ing (queuing) is the lodging industry's professional
Q14: Urban hotels have a greater need for
Q15: The arrival process is an important moment-of-truth
Q16: The earnings that hotels make from the
Q17: Walk-in guests are roomed more quickly than
Q19: Resort hotels rely more on walk-ins than
Q20: Members of frequent-guest programs are permitted to
Q21: Union contracts designate the 10-minute rest period
Q22: Handicapped guests are sent immediately to the
Q23: The liability of hotels for guest's valuables
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