To maintain quality management, managers rely on feedback from:
A) Secret-shopper reports
B) Lists of allowances
C) Guest questionnaires
D) Logs of guest complaints
E) All of the above
Correct Answer:
Verified
Q331: Back-to-back refers to:
A) Tour groups coming one
Q332: Among the early labor-saving devices adopted by
Q333: The lodging industry experienced a serious decline
Q334: "Yes I can"is a (an):
A) Easy method
Q335: The hotel industry adopted yield management and
Q337: Even if occupancy is very low, guest-service
Q338: Overbooking is monitored by the:
A) IRS
B) DNS
C)
Q339: Which of the following group members pays
Q340: Hotel desks use abbreviations, color and symbols
Q341: A guest who offers a credit card
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