If management grants a folio allowance because a guest vehemently complains about an absolutely poor experience in the gourmet dining room, it will be charged against room income.

Question

Quizplus · Accepted Answer

Folio allowances granted due to complaints about services such as dining are typically charged against the revenue of the department responsible for the complaint, in this case, the dining or food and beverage department, not room income.

If Management Grants a Folio Allowance Because a Guest Vehemently