Central reservation offices (CROs):
A) May employ as many as several hundred agents during peak periods
B) Can be accessed by dialing toll-free 800 numbers
C) Are sometimes located outside of the United States
D) Charge member hotels a fee for each reservation taken
E) All of the above

Question

Quizplus · Accepted Answer

Central reservation offices (CROs) are designed to handle large volumes of reservations, often employing hundreds of agents during peak times. They are accessible through toll-free numbers, can be located internationally, and typically charge hotels a fee for each booking they process.

Central Reservation Offices (CROs)