In an M-form organization
A)The number of divisional conflicts are reduced
B)Decision making speed increases
C)Customer retention tends to increase
D)All of the above

Question

​In an M-form organization
A)​The number of divisional conflicts are reduced
B)Decision making speed increases
C)Customer retention tends to increase
D)​All of the above

Quizplus · Accepted Answer

In an M-form organization, all three factors mentioned above are likely to occur. With separate divisions, there may be less conflict as each division can focus on its own goals and strategies. Additionally, decision-making may be faster as individual divisions can make decisions without having to go through multiple layers of hierarchy. Finally, by allowing divisions to focus on specific customer groups, there is a greater likelihood of customer retention.

​In an M-Form Organization

In an M-Form Organization