A method of sending information over the telephone by pressing buttons in response to recorded voice prompts, is known as:
A) IVR
B) Call center
C) ACD
D) ADC

Question

Quizplus · Accepted Answer

IVR stands for Interactive Voice Response, a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. It's commonly used for navigating phone menus and providing information without human intervention.

A Method of Sending Information Over the Telephone by Pressing