Some audience members have trouble listening to messages delivered with low confidence, because their empathy for the speaker overrides their focus on the content.

Question

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When a speaker delivers a message with low confidence, audience members who are empathetic may focus more on their feelings of empathy for the speaker's discomfort or nervousness, rather than concentrating on the content of the message. This emotional response can distract from the message itself.

Some Audience Members Have Trouble Listening to Messages Delivered with Low