Quality circles, used at Navistar International and Exxon/Mobil, look for and propose solutions to quality-related problems continually.

Question

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Quality circles are groups of workers who meet regularly to discuss and propose solutions to workplace issues, particularly focusing on quality improvement. They have been used in various organizations, including Navistar International and Exxon/Mobil, to enhance product quality and operational efficiency by leveraging the insights and experiences of employees.

Quality Circles, Used at Navistar International and Exxon/Mobil, Look for and Propose