Access Motors released a new car model a year ago, and it has received customer complaints about the flimsy plastic used around the lights and in the interior consoles of the car. To address this problem, Access Motors forms a quality circle. What is a benefit of forming this type of group?
A) It will shift the organization to a more participative culture.
B) It can include customers to help ensure that the resolution of the problem satisfies their needs.
C) It can devise, design, and implement a new car that will be better than the existing one.
D) It can deliver a new and improved product to customers.
E) It can change rapidly to respond to customer needs.

Question

Quizplus · Accepted Answer

The benefit of forming a quality circle, or quality-assurance team, is that doing so will shift the organization to a more participative culture. Quality circles bring together small groups of workers from throughout the organization to solve specific quality, productivity, or service problems.

Access Motors Released a New Car Model a Year Ago