A customer-focused organization makes customer service a problem-solving function.
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Q40: Which of the following is NOT a
Q41: Communication is vital to any effective customer-service
Q42: In a highly competitive world, outstanding customer
Q43: If a company and its website is
Q44: Customer service as a proactive function comes
Q46: In a business environment characterized by limited
Q47: As a representative of an organization, a
Q48: If a visitor to your organization has
Q49: When responding to customer concerns, you should
Q50: Listening is an important employability skill when
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