Which of the following statements regarding technology and customer satisfaction is NOT True?
A) Many organizations solicit feedback on social media.
B) Customers using e-mail do not expect a quick response.
C) Organizations improve customer service by hosting websites.
D) Sometimes technology increases customer frustration.

Question

Quizplus · Accepted Answer

Customers using e-mail typically expect a quick response, contrary to the statement. Rapid response to emails is often seen as part of good customer service in the digital age.

Which of the Following Statements Regarding Technology and Customer Satisfaction