Which of the following is an ineffective customer-service practice?
A) Viewing customer service as a problem-solving function that comes into play only when there has been a complaint
B) Teaching employees that customers do not depend on a business as much as a business depends on customers
C) Focusing on retaining a current customer rather than attracting a new customer
D) Training employees at all levels of an organization to communicate with customers

Question

Quizplus · Accepted Answer

Viewing customer service as a problem-solving function only when there is a complaint is ineffective because it is reactive rather than proactive. Effective customer service should be ongoing and focus on preventing issues before they arise, as well as enhancing the overall customer experience.

Which of the Following Is an Ineffective Customer-Service Practice