John is a sales representative at a company. During his one-on-one communications with customers, he should avoid:
A) creating a conversational atmosphere.
B) keeping the conversations short.
C) addressing the customers by their names.
D) doing all of the talking.

Question

Quizplus · Accepted Answer

Doing all of the talking prevents effective communication and understanding of the customer's needs, making it a practice to avoid in sales.

John Is a Sales Representative at a Company