A ___ tallies organizational performance in the financial, customer service, internal process, innovation and learning, and sustainability areas.
A) project management
B) customer satisfaction survey
C) sustainability project
D) balance scorecard
E) measurement survey

Question

Quizplus · Accepted Answer

A balance scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It specifically includes financial, customer service, internal process, innovation and learning, and sustainability areas.

A ___ Tallies Organizational Performance in the Financial, Customer Service