The logic behind user satisfaction as a measure of success is that the users will view a DSS as favorable if it is perceived to be effective in supporting the decision-making process. The more effective the system appears to be, the more satisfied the users will be with the system.

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User satisfaction is often used as a measure of success for Decision Support Systems (DSS) because it directly correlates with the perceived effectiveness of the system in aiding the decision-making process. If users believe the system effectively supports their decision-making, their satisfaction with the system increases, making user satisfaction a valuable metric for evaluating the success of a DSS.

The Logic Behind User Satisfaction as a Measure of Success