Most businesses find that phoning for a collection issue is more effective than writing a letter.
Correct Answer:
Verified
Q30: Emotional appeal may not work with audiences
Q31: Stories may be more persuasive that straightforward
Q32: Recent research suggests avoiding stories in lieu
Q33: If you can motivate people to a
Q34: Readers are highly sensitive to manipulation, so
Q36: Middle letters are less assertive in asking
Q37: Late letters are those sent to customers
Q38: Performance appraisals should cite observations, not inferences.
Q39: Performance appraisals are more useful to subordinates
Q40: Which of the following is NOT a
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