Carla's team has been working together for seven months and is showing signs of reaching peak performance. However, the team is sometimes hindered by conflicts in which team members misinterpret each other's behavior as encroaching on their territory. To address this, Carla should
A) move individual team members to different areas in the office.
B) take on more responsibilities for herself to relieve pressure from the team.
C) lay off team members who complain too often.
D) hold regular meetings and encourage open discussion.
E) assert more control over the day-to-day activities of the team.

Question

Quizplus · Accepted Answer

High-performing teams avoid simply going with the flow. Rather, they frequently discuss the set of values, norms, and goals they share. This process is critical, since team members often attach different meanings to the same goals. Open discussion helps them avoid misinterpreting each other's motivations and actions.

Carla's Team Has Been Working Together for Seven Months and Is