When Dealing with a Difficult Resident, the Nursing Assistant (NA)

When dealing with a difficult resident, the nursing assistant (NA) shows empathy when:

A) asking the nurse for suggestions to make the situation better for the resident.
B) encouraging the resident to tell the NA what would improve the situation.
C) requesting to be assigned a different resident so the NA and the difficult resident can have some time apart.
D) reflecting privately on how the NA would feel and behave in the resident's situation.