Passive listening, also called attentive listening, can be useful during a conflict between two nurses about who should take the next admission because:
A) It does not require either nurse to really listen to the other.
B) Both nurses are equally likely to end up taking the admission.
C) It will give both nurses the chance to express their perspective.
D) This kind of listening can take place while one of the nurses completes another task.

Question

Quizplus · Accepted Answer

Passive or attentive listening involves giving full attention to the speaker and understanding their message, which in a conflict allows both parties to express their perspectives and feel heard, potentially leading to a more amicable resolution.

Passive Listening, Also Called Attentive Listening, Can Be Useful During